Privacy Policy

1. Introduction

Welcome to Setuverse ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our newsletter
• Contact us via inquiry forms
• Request a demo or trial
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Business information (company name, industry type)
• Account credentials (username, password)
• Billing and payment information
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website or use our mobile application, we automatically collect certain information about your device, including:

• Device information (device type, operating system, browser type)
• IP address and location data
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from third-party services such as analytics providers, advertising partners, and social media platforms when you interact with our services through these platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process your transactions and manage your account
• To send you updates, newsletters, and marketing communications (with your consent)
• To respond to your inquiries and provide customer support
• To personalize your experience and deliver targeted content
• To monitor and analyze usage trends and preferences
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics)
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests
• With Your Consent: We may share your information with third parties when you give us explicit consent to do so

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences (e.g., dark mode)
• Marketing Cookies: Used to deliver relevant advertisements

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation on how we use your information
• Right to Data Portability: Request transfer of your information to another service
• Right to Object: Object to our processing of your personal information
• Right to Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise any of these rights, please contact us at privacy@setuverse.com.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from children under 13 without parental consent, we will take steps to delete that information from our servers.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside India and choose to provide information to us, please note that we transfer the data to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

13. GDPR Compliance (European Users)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

Legal basis for processing: We process your personal information based on consent, contractual necessity, legal obligations, and legitimate interests.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

16. Consent

By using our website or mobile application, you hereby consent to our Privacy Policy and agree to its terms.